FREQUENTLY ASKED QUESTIONS Home Removal
Do you need to come to my house to get a quote?
Yes. We need to visit your premises to assess your needs and estimate the volume of your move. Our commercial advisor will coordinate the visit and answer any possible questions regarding your move. We will send you a complete quote considering your personal needs, total volume, access to your building, fragile items, etc.
When do I need to confirm date of removal?
We recommend as soon as possible as we will send your packing boxes 15 days prior to your move.
How long does the move take in average?
An average move takes around 6 hours.
How many days in advance can we request the boxes?
URUVAN can send you new set of boxes at the time you request them. Plastic boxes are only lent to you and sent 15 days prior to your move.
What sort of things should we put in the new boxes and in plastic boxes?
Set of new boxes are for you to place clothes and linen. All the rest should be placed inside the plastic boxes.
Could the items stand out of the boxes?
Make sure items are placed correctly inside the boxes so that boxes can be placed one on top of the other one once they are completely filled.
How are the little wardrobes and how big are they?
These are used for hanging clothes and can carry between 12 and 15 hangers.
What sort of items should we specially wrapped?
We recommend using specially designed packing materials for fragile articles like china, artwork, mirrors, glass items and marble.
When should we disconnect the fridge?
Fridges should be disconnected 12 hours before transport. You will need to wait another 12 hours before you can connect it again.
How do you carry ceiling lamps?
They are hanged for transport and protected by a specially designed steel structure .
Do I have to empty my drawers?
Yes, otherwise they will be too heavy to handle.
